Hoja de datos

Servicio excelente

Hemos estado como en casa! Lo mejor de nuestra experiencia sin duda ha sido tener a Edwin, el mayordomo que nos asignaron con la habitación. Ha estado en constante contacto con nosotros, atento a cualquier necesidad o duda y muy pendiente de cada miembro de la familia. La habitación absolutamente impresionante, cuidada hasta el más mínimo detalle, espaciosa, limpia, y con unas vistas impresionantes y una terraza enorme.

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Todo agrádable

Un hotel para repetir sin duda tiene todo lo que uno busca Excelente

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Alojamientos excelente

Buena

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Magnifico hotel

La atención es muy buena y el hotel es precioso.

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Búsqueda de la excelencia

La experiencia ha sido placentera y un disfrute en todo sentido. Ea notorio en todo el personal el compromiso y vocación de servicio. Debo destacar el desempeño de vuestra manager Christine, tiene el don de resolver y allanar situaciones. Estamos muy agradecidos por el tiempo compartido. Varias personas, al ver vuestro bolso con la inscripción del Hotel, nos ha preguntado por vuestras instalaciones y nuestra respuesta ha sido “altamente recomendable”. No dejen de mantener el concepto de excelencia, el cual tan bien los define!

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Estancia por debajo de lo esperado

Hemos repetido con la familia este fin de año en el hotel después de haber estado alojados co mi mujer 6 semanas en el hotel. (Desde 24 octubre hasta 05 diciembre) Esperábamos un mejor trato y no ha habido ningún detalle, yo diría que más bien lo contrario. Además un de las habitaciones ha tenido un mal olor constante.

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It was the best

Your hospitality and respectful behavior is outstanding Manet. Everywhere in the hotel is very clean and favor.

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5-star hotel with 6-star service

Raffles the Palm Dubai is simply the best hotel ever, with even better service on all levels. It is a complete satisfaction of all your senses. The calmness of the Palm combines with the nature, the exceptional service and unique food is giving all that you need. We are a family of 4-two adults and two little children and we enjoyed every minute of our stay in the hotel. The reception- we arrived earlier than the time for the usual check-in, but fortunately our room was prepared and available earlier. This was quite a nice surprise after our night flight to Dubai, especially with the little kids. Then, we headed directly to breakfast. Everybody was quite nice at the reception, but one lady - Ozge was particularly attentive to our daughter. The concierge and the butler service- exceptional! We received advises on shopping malls, on places to visit in Dubai and nearby. There were always a couple of guys ready to help with any needs, to call for a taxi, to open the door of the taxi later on arrival and to say “Welcome home”. Well, these are the little things in our every day life which however make always a good impression. A taxi came with several tins of cola on the back seat and our butler asked the taxi to clean up the mess. The housekeeping- amazing! Our room was clean to the tiniest spot, and we had fruits and drinking bottled water for free every day. May be if you are travelling without kids this will not be of major interest for you, but being with babies that should eat every 3-4 hours and need plenty of water this is absolute necessity. Every night the lighting in the room was changed to night mode, the riddles were put on and last check of the mini bar was made. We appreciated the separate space in the room for luggage, clothes and shoes. This helped us to have the room itself clean and organized all the time. The pools -one for children and one for adults were warm and pleasant, the staff taking care of us from the security to the waiters was very well trained. During some of the warmest parts of the days we were given cold wet towels with lavender aroma, which were very useful not only for refreshment, but also to clean up the hands of our son who was discovering the sand for the first time. The kids club, the outdoor activities, the cinema-we and our kids enjoyed these services to the most and were quite happy with the outdoor playground. Thank you all for looking after our daughter and making her trying to speak in English at the end of our stay. The Sola Jazz club- even that we were not able to enter because of the kids we were passing by to talk with the hostess Stella every night and to listen 1-2 songs in front of the club. The lobby- the ladies were very polite and attentive to our kids. Roma, Ari and team, we truly appreciate your kindness. The Le Jardin restaurant- last but not least. Complete pleasure -tasty food all the time, great choice, special meals prepared for our kids, exceptional service. Pankaj and his team made us all feel at home and even better. There are no words that can express our gratitude to you for having and taking care of us during the 7 nights of our stay at breakfast and dinner. We felt like you were reading our thoughts. Everything was already prepared and ready for us before we even thought of it. From the staff we were pleased to have been served by Yudi, Mujahid, Farhan, Gaby (the hostess). And when you think that nothing else can be better, you are amazed by the live music during dinner, a lady playing piano in the lobby every afternoon, elegant weddings in the garden and a concert of Philipp Kirkorov by all of a sudden (Wow!). Thank you, All and each of the Team. We are looking for our next stay with you!

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Fabulous hotel and staff 2 downfalls People smoking around the pool suggest designated smoking area and when you have guests arrive suggest you inform them if a big wedding I woke up 3am in the morning to hearing power tools from workers in the wedding site

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Fantastic Stay

Really lovely, beautiful hotel and amazing staff. The Club Lounge was especially good.

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