Hoja de datos

No ofrece el servicio que se le presupone a Raffles.

El hecho de compartir edificio con Fairmont es un grave error considerando que influye negativamente en el servicio que ofrece Raffles. 1. Hicimos check in a las 20 horas y vino una persona del Fairmont.. no había nadie en la recepción del Raffles... Una situación totalmente anómala y daba sensación de dejadez. 2. Tuvimos un problema con la cama extra y vino el duty manager que era de Fairmont nuevamente... No supo gestionar en absoluto la situación y nos culpó a nosotros sugiriendo que teníamos que dormir 3. personas en una cama por no solicitar expresamente una cama adicional (habíamos indicado expresamente antes del check in que necesitábamos una habitación triple...). 4. El colofón a nuestra estancia, el día de nuestro check out (16 de abril) el restaurante del desayuno del Raffles (Mireio) se llena de golpe de 30 clientes de FAIRMONT y arrasan con el buffet, se forman colas larguísimas, tenemos que esperar media hora para que nos sirvan...... absolutamente inadmisible para lo que pretende ser Raffles.... Sinceramente no creo que volvamos nunca más a un Raffles.

See more

Simply amazing

I loved staying here! The staff was attentive and professional, yet warm and welcoming. The room and facilities were very nice. I would definitely stay here again.

See more

Mother's day treat

Front desk checkin was welcoming, fast, and very attentive. The experience understood what is special for mom's like me: beautiful room where my family feels comfortable with, afternoon tea, cocktails, a pool that feels private and not crowded for safety.

See more

good stay, lovely staff

See more

Perfect for Makati stay

As always, the service was fantastic. From the check in to our check out— Karl assisted us and have so much attention to our needs and requests. Despite the little error during our breakfast, the whole staff made sure to make it up to us. We really appreciate it. Definitely going back again and will recommend to our friends and families.

See more

Small, but Grand

The Raffles Makati has only 32 rooms on two floors of the building which it shares with Raffles Residences and the Fairmont Hotel. Nothing too special about it from the outside. Once inside the Raffles, the splendor and luxury are second to none. That ranges from the warmth, kindness and personal interaction with the wonderful team to the lavish design of the lobby, the super pleasant, relaxed, yet elegant authors lounge, to the Mirejo restaurant, the cool and relaxing "big city feel" Mistral rooftop bar, all the way to the suite itself. I liked the colonial style of the suite a lot, even though I'd say that the layout of the little living room and the study are may just a liiiitle bit quirky, but in a nice way. Only two small points of criticism: 1. The sound insulation to the corridor isn't great, and unfortunately not all Raffles guest have the manners to enable them to close doors properly. The loud banging of room doors and the door separating the suites from the common area near Mirejo was a nuisance. 2. The smoke detector comes with strobe light effects reminiscent of a discotheque. Yes, I understand that it's partly the function to detect smoke particles, but this was really far too bright and flashy for me and there must be better options.

See more

Well located

The ambience of hotel was amazing, I really enjoyed my stay with outstanding services. I appreciate the whole management and staff for honoring me with esteemed hospitality.

See more

Excellent stay

Our staycation was made extra special with the upgrade that the hotel offered. We celebrated the birthday of my husband and your staff made it memorable indeed.

See more

I have been staying at Raffels fir almost 10 years. I noticed service has deteriorated. I waz also very annpid to find cockroach in my room !!

See more

Very service oriented

See more